Privacy Policy

The information we collect depends on how you interact with our website and services.

Information You Provide

When you contact us, request information, submit a form, or communicate with us, we may collect information such as:

• Your name
• Business or company name
• Email address
• Telephone number
• Information about your business or project
• Details included in your enquiry or message
• Any other information you choose to provide
• Live chat from chat transcripts
• Client login (Kestrel) account details
• Automatically: IP, device, browsing activity (analytics and pixels)

Information Collected Automatically

When you visit our website, certain information may be collected automatically. This may include your IP address, browser type, device information, operating system, referring website, pages viewed, approximate location, and information about how you interact with the website.

The specific information collected depends on the technologies and services used on our website.

We may use personal information to:

• Respond to enquiries and requests
• Communicate with you about our services
• Provide information you have requested
• Understand and improve our website and services
• Maintain website security and prevent misuse
• Manage our business and client relationships
• Analyse website performance and usage
• Comply with applicable legal and regulatory requirements
• Protect our rights, property, and legitimate business interests
• Provide services, marketing, analytics, security, and client account management

We will not use personal information for purposes that are materially different from those described in this Privacy Policy without providing additional notice where required by applicable law.

Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies. These technologies may help us operate the website, remember preferences, understand website usage, measure performance, and, where applicable, support advertising or marketing activities.

• GA4 and Google Tag Manager:analytics
• Google Ads, Meta Pixel, LinkedIn Insight Tag:advertising and retargeting
• Clarity/Hotjar:session recording and heatmaps record clicks, scrolling, and page activity
• Other tools

You may be able to control certain cookies and tracking technologies through your browser settings or through the privacy controls provided on our website. Where required by applicable law, we will provide additional choices regarding certain tracking or targeted advertising activities.

We may share personal information where reasonably necessary to operate our business and provide our website and services. This may include sharing information with:

• Service providers that support our website and business operations
• Technology, hosting, analytics, communications, or customer-management providers
• Professional advisers where reasonably necessary
• Government authorities or other parties where required by law
• Other parties where necessary to protect our rights, safety, property, or business

Who We Share Information With

• CRM, AI tools, live chat provider, Kestrel, email and SMS providers
• Advertising partners:Google, Meta, LinkedIn

We do not sell personal information for monetary consideration unless expressly stated in this Privacy Policy and permitted by applicable law. Where applicable law treats certain advertising or data-sharing activities as a “sale” or “sharing” of personal information, we will provide the rights and choices required by that law.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our rights. The length of time we retain information depends on the nature of the information and the reason it was collected.

We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No method of transmitting or storing information is completely secure. For this reason, we cannot guarantee absolute security.

Depending on where you live and whether the applicable law covers our processing activities, you may have certain rights concerning your personal information. These rights may include the right to:

• Know whether we process your personal information
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how personal information is collected or used
• Opt out of certain sales or sharing of personal information
• Opt out of certain targeted advertising activities
• Appeal certain decisions concerning a privacy request
• Exercise other rights provided under applicable state privacy laws

The availability and scope of these rights depend on the law applicable to you and may be subject to certain exceptions.

To submit a privacy request, contact us at:

We may need to verify your identity before completing certain requests. This is intended to protect your information and prevent unauthorised access. We will respond to valid requests within the period required by applicable law. Where required, we will provide information about how you may appeal a decision concerning your request.

Certain US privacy laws provide consumers with the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

If these rights apply to you, you may submit a request using:

• Access, delete, correct, opt-out of sale/sharing, GPC signal honor
• Request through email and form
• Newsletter unsubscribe, STOP SMS
• SMS opt-in data is not shared with third parties for marketing

Where required by applicable law, we will also process recognised universal opt-out signals, such as Global Privacy Control, in accordance with applicable requirements.

If you are a California resident, you may have additional rights under applicable California privacy law. Depending on the circumstances, these rights may include the right to know, access, correct, delete, and opt out of certain uses or disclosures of personal information.

California residents may submit a request using the contact details provided in the “How to Submit a Privacy Request” section above. We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

Our website is intended for businesses and general audiences. We do not knowingly collect personal information from children under 13 through our website. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of third parties. We encourage you to review the privacy policies of any third-party website or service before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this policy. Where required by law, we will provide additional notice.

If you have questions about this Privacy Policy or our privacy practices, please contact us: